Headquartered in Rochester, New York, Essex Hotel Management has been a trusted leader in the hospitality and real estate industry for over three decades. With a footprint that has spanned 13 Eastern states and a diversified portfolio of over 5,000 hotel rooms, we are committed to setting new standards of excellence across our properties.
Our journey began as an owner-operator, where we established a foundation of high-quality service and operational integrity. In 2006, we expanded to offer third-party management, bringing our solution-driven approach and collaborative ethos to partners, owners, and guests beyond our owned properties. By prioritizing transparency and open communication, we forge partnerships based on mutual trust and shared success.
To elevate hospitality by consistently delivering unparalleled service and results.
To be highly valued and the preferred choice of our team members, owners, and guests.
Our hotel management company thrives on a culture of accessibility, fostering open communication and trust between senior leadership and team members. With a steadfast commitment to honesty and loyalty, we build long-lasting relationships that prioritize teamwork, tenure, and retention. Our hands-on approach, combined with attention to detail, ensures we are nimble and proactive in delivering exceptional guest service and driving revenue performance.
Trusted by some of the best brands in the business, including Marriott, Hilton, and IHG, we consistently outperform larger management groups, as highlighted by a brand partner: “Essex outperforms the larger management groups and are a pleasure to work with.”
Our dedication to responsibility and proactive care inspires confidence among our owners, one of whom shared: “Essex is a strong team that is accessible and proactive in taking care of what I need as an owner, even before I’m aware that I needed it.” By delivering timely budgets, accurate financial reporting, and exceptional results, we foster trusted partnerships and cultivate a team dedicated to outstanding performance. Guided by strong leadership, we exceed expectations and drive success.
At Essex, we believe in the power of giving back and encourage our team members to actively make a difference in their communities. Throughout the year, Essex sponsors numerous charity events and provides annual support to various organizations during the holiday season. Our corporate and hotel teams are deeply involved in their local communities, serving on boards and committees, volunteering, and participating in fundraising initiatives for causes close to their hearts.
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